Returns Policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (maximum of 28 days) and in original, undamaged packaging.*

*If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item.

Returns can be made by using either Royal Mail or a courier of your choice. However, if you wish to return wine, you must do so via courier collection (full cases only)

Returns Address:
English Heritage Online Returns
Gillards
Tridentworks
Marsh Lane
Temple Cloud
Bristol
BS39 5AZ

Please note that returns cannot be made via any English Heritage retail outlet or site.

Products we are unable to refund or exchange

We are unable to offer a refund or exchange on perishable goods such as food and plants unless they are faulty. For reasons of hygiene and safety, we cannot refund or exchange the following: personal grooming products, cosmetics, pierced jewellery, CD, DVD or videos.

We will refund you the full delivery charge when a product is returned as faulty or damaged, but not when a product is simply unwanted.

How long will it take to receive a refund from returned products?

The product you wish to return must in a saleable condition in its original, undamaged packaging, and we will consider the overall condition of the product being returned when making a refund. We will refund the price of the item to the purchaser or exchange it as soon as it is received by us. This will usually reach your account within 7 working days. Timing will, however, depend on the speed with which your credit/debit card company process the credit. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods