Delivery

Standard Delivery – you can expect delivery by Royal Mail within 7 working days after placing your order

Next Day Delivery – if order is placed before midday, you can expect delivery the following working day. Please note a signature is required.

Wine Delivery – delivered by courier, expect delivery between 1-3 working days after placing your order

Overseas Delivery – expect delivery within 28 days of placing your order

We reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects and order you place, we will notify you as soon as possible.

Do we deliver to your address?

We deliver to most postal areas in the UK and overseas. Delivery of certain products to the Channel Islands, Isles of Scilly and the Isle of Man, Overseas and BFPO addresses may not always be possible.

Heritage Wine:

It may take longer to deliver to remote areas, including the following post codes: AB, BT, DD 8-11, HS, IV, KA 27-28, KW, PA20-23, 28-29, 31, 34, 41 onwards, PH8, 10, 16, 18 onwards, TR21-25, ZE. We do not deliver wine to the Channel Islands, Isle of Man or any address outside the UK.

Hampers:

Next day delivery options do not apply to the following postcodes: AB31 onwards, BT, HS, IV, KA27-28, KW, PA16 onwards, PH4 onwards, PO30-41 and ZE. We do not deliver hampers to the Channel Islands, Isle of Man, Scilly Isles or any address outside the UK.

What if I’m not in when you deliver?

Deliveries are usually made on Mondays to Fridays between 9am and 5:30pm. If you or the intended recipient is not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.

When will my products be delivered?

After you have placed your order online, we will send you an order confirmation email with the subject ‘Thank you for your purchase at English Heritage’. In the ‘What happens next’ section of this email you will find information about when your products will be delivered.

If you have not received this email within 24 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please send an email to our customer services team: onlineshop@english-heritage.org.uk or call our dispatch centre: 01761 452966

What if my order has not arrived?

First of all, view your order online. If your order has been despatched and has not arrived within the expected time period, please email our customer services team: onlineshop@english-heritage.org.uk or telephone our dispatch centre: 01761 452966 between 9am and 5pm, Monday to Friday.

What if only part of my order arrives?

If you have ordered more than one item on your order, please bear in mind that products may be sent out using different postal methods, therefore may arrive separately. This mainly applies to items such as wine and hampers. However, if this is not the case and you have not received the entire order as detailed in the order confirmation email sent to you, please contact a member of our customer services team by emailing: onlineshop@english-heritage.org.uk or call our dispatch centre on 01761 452966