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Customer Services

Coronavirus (COVID-19) Statement:
All warehouse and distribution colleagues are following government guidelines in relation to social distancing and safe working practices. A rigorous cleaning regime is in place. Any delivery drivers or external people are being reminded of these guidelines and we have altered our operating procedures to ensure that social distancing is in place throughout our processes. We have also reduced the numbers of colleagues that are working to a minimum. We continue to monitor the government advice and updates and we will alter our ways of working accordingly. 


Order Enquiries

If you have any questions regarding orders placed on the English Heritage online shop, our team of Customer Service specialists will be glad to help you. We aim to respond to email enquiries within 3 working days.



Customer Helpline Number and Hours

Our customer helpline number is +44 (0)1761 452966.

The helpline is manned at the following times:

Mon - Fri: 09:00 - 17:00
Sat - Sunday (and Bank Holidays): 24hr Answer phone - Please leave a message.

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