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Delivery Information

 

 

Normal Delivery Service

Standard UK Delivery (by Royal Mail or Courier) £4.99
Next Day Delivery (on orders placed before 3pm. Mon-Fri only. Next day service not avaiable for weekend delivery) £6.99
Saturday Delivery (on orders placed before 3pm Friday) £12.99

Standard UK Wine Delivery (2 - 4 working days. By placing an order online you confirm that you are 18 years old or over)

£6.50
Next Day UK Wine Delivery (on orders placed before 3pm. Mon-Fri only. By placing an order online you confirm that you are 18 years old or over) £8.50
Overseas Delivery from £14.99
Gift Of Membership £2.99
Guidebook Delivery from £2.99


Standard Delivery
Applies to UK standard delivery rate only – you can expect delivery by Royal Mail or by courier within 7 working days after placing your order.

Next Day Delivery:
If order is placed before 3pm (GMT), you can expect delivery by courier the following working day. (Monday- Friday only. Next day delivery not available at weekends.) Please note a signature is required.

Saturday Delivery:
Place order before 3pm (GMT) on Friday for Saturday delivery. Orders after this time will arrive the following Saturday. Please note a signature is required. Saturday delivery is only available to UK mainland addresses only.

Standard UK Wine Delivery:
Delivered by courier, expect delivery between 2-3 working days after placing your order. 

Next Day UK Wine Delivery:
If order is placed before 3pm (GMT), you can expect delivery by courier the following working day. (Monday- Friday only. Next day delivery not available at weekends.) 

Please note: We only ship Wines and Ales to the UK and Europe only.

UK Heavy Items Delivery:
Larger items e.g. Garden Furniture, delivery will be £14.99. Delivered by courier, expect delivery between 1-3 working days after placing your order.

Overseas Delivery from £14.99 (​Expect delivery within 28 days of placing your order):

- United Kingdom Offshore and Scottish Highlands:  £14.99
- Europe, E.U. Member:  £14.99
- Europe, Non E.U. Member:  £14.99
- US & Canada:  £16.99
- Australia and New Zealand:  £18.99
- R.O.W.2-6:  £18.99

Overseas Heavy Items Delivery:
Larger items e.g. Garden furniture, will incur a variable shipping rate depending on country. This will be shown at basket stage. Expect delivery by courier within 28 days of placing your order.

Christmas Delivery Service:

UNITED KINGDOM

UK Standard UK Delivery - Tuesday 19th December 2017

UK Next Day Delivery - Thursday 21st December 2017 at 3pm

UK Saturday Delivery – Friday 22nd December 2017 at Midday – THIS IS RISKY AS NO ONE WILL BE HERE ON SAT 23RD TO CHECK DELIVERIES UNLESS YOU NEED US TO BE.

UK Standard Wine Delivery – Tuesday 19th December 2017

UK Next Day Wine Delivery – Thursday 21st December 2017 at 3pm

**Please note: Next Day delivery will resume on January 2nd 2018

INTERNATIONAL

From Monday 11th we will use DHL for all international deliveries – the last order date for International will be Sunday 17th December 2017.

*Christmas delivery dates are a guide only and whilst every effort is made to ensure goods ordered up to 3pm on Thursday 21st December will be delivered in time for Christmas, we cannot guarantee this service. If ordering before 3pm, Thursday 21st December , we recommend you select ‘Next Day’ delivery to ensure your goods arrive in time for Christmas. Goods ordered after 3pm on Thursday 21st December will be dispatched at the earliest opportunity and we cannot guarantee your order to arrive before 24th December 2017. Our next Day delivery service will resume on 2nd January 2017.


Please Note: Some countries may charge tax and duty. This is the responsibility of the customer.


We reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If the customer has incorrectly applied the wrong shipping area. If this affects an order you placed, we will notify you as soon as possible.

Do we deliver to your address?
We deliver to most postal areas in the UK and overseas. Delivery of certain products to the Channel Islands, Isles of Scilly and the Isle of Man, Overseas and BFPO addresses may not always be possible and deliveries to Russia require a business address.

Heritage Wine:
It may take longer to deliver to remote areas, including the following post codes: AB, BT, DD 8-11, HS, IV, KA 27-28, KW, PA20-23, 28-29, 31, 34, 41 onwards, PH8, 10, 16, 18 onwards, TR21-25, ZE. We do not deliver wine to the Channel Islands, Isle of Man or any address outside the UK.

Hampers:
Next day delivery options do not apply to the following postcodes: AB31 onwards, BT, HS, IV, KA27-28, KW, PA16 onwards, PH4 onwards, PO30-41 and ZE. We do not deliver hampers to the Channel Islands, Isle of Man, Scilly Isles or any address outside the UK.

What if I’m not in when you deliver?
Deliveries are usually made on Mondays to Fridays between 9am and 5:30pm. If you or the intended recipient is not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.

When will my products be delivered?
After you have placed your order online, we will send you an order confirmation email with the subject ‘Thank you for your purchase at English Heritage’.

If you have not received this email within 24 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please send an email to our customer services team: onlineshop@english-heritage.org.uk or call our dispatch centre: 01761 452966

What if my order has not arrived?
First of all, view your order online. Please note: This will only apply to customers who had registered to the online shop, before placing their orders. If your order has been despatched and has not arrived within the expected time period, please email our customer services team: onlineshop@english-heritage.org.uk or telephone our dispatch centre: 01761 452966 between 9am and 5pm, Monday to Friday.

What if only part of my order arrives?
If you have ordered more than one item on your order, please bear in mind that products may be sent out using different postal methods, therefore may arrive separately. This mainly applies to items such as wine and hampers. However, if this is not the case and you have not received the entire order as detailed in the order confirmation email sent to you, please contact a member of our customer services team by emailing: onlineshop@english-heritage.org.uk or call our dispatch centre on 01761 452966

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